Returns & Exchanges

At TWOPAGES Curtains, we stand by the quality of our high-performance electronic window treatments and offer a 30-day return window for items in their original packaging. Please note that custom-programmed smart motors and cut-to-size tracks are subject to a specialized inspection process.

Return Process

• 1.
  Initiate Request

  Log into your account and submit a return request through our online portal, providing your order number and the serial number of the electronic components.

• 2.
  Technical Assessment

  Our technical support team will review your request within 48 hours to determine if the issue can be resolved via a remote firmware update or if a physical return is required.

• 3.
  Secure Packaging

  Carefully pack your curtains and any electronic hardware, such as remote controls or motor units, using the original protective foam to prevent transit damage.

• 4.
  Shipping and Refund

  Affix the provided prepaid shipping label and drop the package at an authorized carrier; once our lab verifies the hardware integrity, your refund will be processed within 5-7 business days.